Technology's Impact on Hospitality Staffing Solutions

The pandemic seriously affected the hospitality industry, forcing hotels to lay off many sections of their workforce. And while travel has rebounded, hotels are still playing catchup, mainly due to staffing shortages.

To address this challenge, hotels have been forced to get creative. While hospitality technology cannot fully replace staff, it is increasingly vital in helping hotels optimize their workforce and do more with less. Here's how.

Digital Front Desks

In the post-pandemic era, hotels have started experimenting with digital front desks, which allow guests to check in from their phones without ever stopping by the front desk. This hospitality technology streamlines check-in and frees up an already overworked (and limited) staff.

Apps like Operto Guest, for example, give hotels a fully-branded digital front desk that digitizes check-in, provides customers with a digital guidebook, and even allows them to access rooms and other parts of the property with a mobile key.

Mobile Keys

More and more hotels are ditching traditional keycards in favor of mobile keys customers access through their smartphones. This hospitality technology offers several benefits for both guests and hotel staff.

First, mobile keys allow guests to bypass the traditional check-in process, reducing the workload on front desk staff. Guests can go straight to their rooms without waiting in line or interacting with staff, which is particularly appealing in the post-pandemic era.

Second, mobile keys streamline the room turnover process. Mobile key systems can automatically notify staff when a guest checks out when integrated with housekeeping management software.

Automated Scheduling

Back-office tasks like employee scheduling bog management down, keeping them from focusing on improving guest satisfaction and optimizing hotel operations. This is why more hotels have turned to automated hospitality scheduling tools that allow them to:

• Create and adjust schedules in only a few clicks
• Ensure that the correct number of employees are scheduled for each shift by tapping into historical data
• Better accommodate employee preferences, allowing team members to input and adjust their scheduling preferences

Outsourced Staffing

Finding, interviewing, and training staff is expensive, time-consuming, and burdensome on an already understaffed employee base. That's one reason more hotels outsource staffing and cleaning services to companies like ours.

We have access to a vetted roster of short- and long-term staff. We have you covered from banquet housemen, cooks, and landscaping staff to room attendants, cleaners, and pool and spa attendants. If you've experienced high staff turnover, we can fill in the gaps with qualified employees.

Optimize Your Hotel Staffing Today

Are you struggling to find and keep team members? Hotel Cleaning Services can help. With over 40 years of industry experience, we provide highly-trained professionals to fill your staffing gaps and ensure smooth operations. We find employees who match your criteria and expectations—and then test proficiencies related to the position to provide a good match. We’ll help you find the right staff whether you need seasonal or full-time support. Contact us today!