Hospitality Careers: How to Navigate The Rise Of Remote And Overnight Jobs

If the hospitality workforce was already edging towards more remote and hybrid models, the pandemic cemented the transition. And while some businesses have embraced this shift, others are struggling to keep up—not only with managing a remote team but also with shifting consumer demands.

It’s the era of on-demand services. Customers want seamless, personalized experiences around the clock. Our industry must respond, but to do so, we must equip our team members with the necessary tools and customer service skills. Here’s how to do precisely that.

Invest in Tech Literacy Training

Digital hospitality tools can help you streamline housekeeping services, give guests virtual tours before they book, and even improve communication between staff and guests. That’s a superpower.

You cannot master these tools’ potential though until you give your team the proper training. That means ongoing education, workshops, and regular check-ins to ensure continuous improvement. In short, the tool is only as powerful as your training program. Give team members the tech literacy training to unlock these powerful tools.

Soft Skills Training Programs

Digital communication tools are improving every day, but they will never fully replace in-person communication. That’s because these tools are generally designed for efficiency and brevity—-which limits the nuances of face-to-face interactions. Because of this, team members may not have as many opportunities to practice and refine their soft skills.

To help employees refine their interpersonal skills, model open communication and implement interactive workshops, role-playing exercises, and real-life scenarios in training sessions. This will improve communication and empower team members to anticipate and fulfill guest needs.

Cross-train Team Members

Remote work requires employees to be more self-sufficient, adaptive, and have versatile skill sets. While you will want to vet prospective employees to determine if they have these skills, you should also help team members refine them. Cross-training is a great place to start.

Cross-training streamlines collaboration across departments, allowing team members to better support each other. It also helps increase productivity, limits the need for constant supervision and hand-holding, and gives team members more autonomy over their work experience.

Believe us, when you empower team members and facilitate collaboration, you will streamline workflows and also see a rise in employee retention and satisfaction.

Embrace Multilingualism

It’s strange: Technology is shrinking our world by breaking physical barriers, allowing us to connect and share information across international borders. But this shrinking effect has also made our daily lives much bigger.

One way to adapt is by embracing multilingualism.

Offer language learning resources for employees. These may include online courses, language exchange programs, and other cultural immersion experiences. To take it one step further, incentivize language proficiency through recognition programs and career advancement opportunities tied to language learning.

Doing so will improve guest satisfaction and cultural understanding while also making your hotel more competitive in the global marketplace.

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